Shipping and delivery policy

डिलीवरी कहाँ, कब, कितने में, और कोड से सामान देना।

Last updated: 30 September 2026

Orders on a market's online store are delivered by the market's own riders. We do not ship by courier.

Where we deliver

Each market delivers to the pincodes shown at the top of its store, usually about 3 km around the market. Checkout accepts only these pincodes.

When

Same day. The customer chooses "as soon as possible" or a delivery slot at checkout. After the shops pack the order, a rider collects from every shop in one round and delivers nearest first; the tracking page shows live status and an estimated time.

Delivery charges

Shown at checkout before payment. Each market sets its own charge and free-delivery threshold (for example, free above ₹999), shown at the top of its store.

Handing over

The rider hands over the order only when the customer tells them the 4-digit code shown on the tracking page. High-value jewellery is collected from the shop in person, and services are booked for a time rather than delivered.

If delivery fails

If the customer cannot be reached, the rider calls and tries again in the same round; if the order still cannot be delivered, it returns to the shop and we contact the customer to re-deliver or refund.

Questions

Dua Desk (a sole proprietorship of Ashish Dua)
D4A/2 DLF Phase 1, Gurgaon, Haryana 122002, India

Email: ashish@ashishdua.in
Phone and WhatsApp: +91 88600 36003