Refund and cancellation policy

ऑर्डर रद्द करना, सामान लौटाना, पैसा वापस, और सब्सक्रिप्शन बंद करना।

Last updated: 30 September 2026

For customers of an online market

Cancelling an order: free until the shop starts packing, from the tracking page. The full amount is refunded.

If a shop cannot supply an item: that part is refunded automatically. If a shop does not accept the order within 15 minutes, the order is cancelled and refunded automatically.

Returns: returnable goods can be returned within 7 days of delivery, unused and with their packing, from the tracking page. The refund is issued as soon as the shop confirms the item is back. Not returnable: food and sweets, groceries, hygiene and personal-care items, made-to-order or altered items, and services (such as salon or dry cleaning) once provided. Each shop's items show whether they can be returned; a market's own policies page may add rules.

Damaged or wrong item: tell us within 48 hours of delivery with a photo; we arrange a replacement or a full refund.

How refunds are paid: always to the original payment method (UPI, card or net banking). We start the refund the same day; banks usually credit it within 5 to 7 working days. Refunds never exceed what the customer paid.

For shops (the software subscription)

The subscription is monthly and can be cancelled at any time with 30 days' notice by WhatsApp or email. No further charges are made after the notice period; fees already paid for a month in progress are not refunded. Free trial and pilot periods are never charged.

Questions

Dua Desk (a sole proprietorship of Ashish Dua)
D4A/2 DLF Phase 1, Gurgaon, Haryana 122002, India

Email: ashish@ashishdua.in
Phone and WhatsApp: +91 88600 36003