Refund and cancellation policy

ऑर्डर रद्द करना, सामान लौटाना, पैसा वापस, और सब्सक्रिप्शन बंद करना।

Last updated: 14 November 2026

For customers of an online market

Cancelling an order: free until the shop starts packing, from the tracking page. The full amount is refunded.

If a shop cannot supply an item: that part is refunded automatically. If a shop does not accept the order within 15 minutes, the order is cancelled and refunded automatically.

Returns: returnable goods can be returned within 7 days of delivery, unused and with their packing, from the tracking page. The refund is issued as soon as the shop confirms the item is back. Not returnable: food and sweets, groceries, hygiene and personal-care items, made-to-order or altered items, and services (such as salon or dry cleaning) once provided. Each shop's items show whether they can be returned; a market's own policies page may add rules.

Damaged or wrong item: tell us within 48 hours of delivery with a photo; we arrange a replacement or a full refund.

How refunds are paid: always to the original payment method (UPI, card or net banking). We start the refund the same day; banks usually credit it within 5 to 7 working days. Refunds never exceed what the customer paid.

For shops (the software subscription)

The 30-day free trial is never charged. You can stop UPI AutoPay or card renewal at any time in the app (More, then My plan); no further charges are made after that, and the shop works until the end of the period already paid. Fees already paid for a month or a year in progress are not refunded. A charge made twice or by mistake is refunded in full to the original payment method within 7 working days of your telling us. Shops on a written agreement can also cancel with 30 days' notice by WhatsApp or email.

Questions

Dua Desk (a sole proprietorship of Ashish Dua)
D4A/2 DLF Phase 1, Gurgaon, Haryana 122002, India

Email: ashish@ashishdua.in
Phone and WhatsApp: +91 88600 36003